Casa Loma Lakeshore Resort

Cancellation Policy

CASA LOMA BOOKING AND CANCELLATION POLICIES - 2019

NIGHTLY & WEEKLY BOOKINGS (EXCLUDING JULY 1 - SEPTEMBER 1, 2019)

• DEPOSIT – A deposit of one night (before tax) is required at time of reservation request.
• CANCELLATIONS – Cancellations made more than 48 hours in advance of arrival – deposit refunded. For cancellations made less than 48 hours in advance of arrival – deposit is non-refundable.

  SUMMER SEASON – JULY 1 – SEPTEMBER 1, 2019

  BOOKINGS

  The Resort’s Summer Season booking policy is that units are typically rented by the 7-day period, arriving on a Saturday or Sunday. (Unless a specific booking states otherwise). If you are unable to commit to the entire 7-day period, you may release the space back to the Resort to try to rent the space or you can rent the space yourself. You are responsible to pay for any days of the 7-day period that are not rented. A deposit of one night per week (before tax) required at time of reservation request.

  FINAL PAYMENT

  Final payment for accommodations is due 30 days prior to arrival. This payment will automatically be taken on your credit card given for deposit unless we are notified in advance of an alternate means of payment.

  CANCELLATIONS – ACCEPTED IN WRITING BY FAX, E-MAIL OR LETTER ONLY

  • Up to and including February 28, 2019 – full deposit refund less $25.00 cancellation fee
  • Cancellations after February 28, 2019 –One night penalty per week non-refundable
  • Cancellations within 30 days of arrival date– Full payment non-refundable (If Casa Loma can re-rent the space, credit will be given at tariff rented, less the amount of original deposit.)

  CHANGES TO RESERVATIONS

  No changes can be made to reservations within 30 days of arrival. The full stay is non-refundable. (Credit will be given for nights re-rented at tariff charged.) This includes changes due to inclement weather.

  WINTER SEASON - EXTENDED-STAY RESERVATIONS:

  • DEPOSIT – One week deposit required at time of booking. An additional three weeks must be prepaid upon check-in.A Security Deposit of 2 weeks rent must be paid at check-in on long term reservations.
  • GRACE PERIOD – 7-days from booking date to cancel without penalty then cancellation policies apply; however if booking within 30-days of arrival date, then 48-hours from time of booking to cancel without penalty.
  • CANCELLATIONS
    • For cancellations made more than 14-days from arrival date, 50% of deposit is non-refundable.
    • For cancellations made less than 14-days from arrival date, 100% of deposit is non-refundable.

  CREDIT CARDS GUARANTEE

  All guests must have their own valid credit card to present at check-in for imprint and pre-authorization.

  CHANGES TO UNIT NUMBER & LOCATION - Management reserves the right to change guest unit if necessary in their opinion.

  SPECIAL PACKAGES (GOLF, WINE, ETC.)

  • Deposit Required - 50% of package price at time of booking.
  • Cancellations: After 7 days from booking date – forfeit one night accommodation per unit reserved.
  • ALL SPECIAL PACKAGES – CANCELLATIONS OF GOLFING / WINE TOUR PORTION OF PACKAGE NON-REFUNDABLE WITHIN 7 DAYS OF SCHEDULED EVENT.

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